Compliance Support

We provide support services to help you
maintain regulatory compliance and
improve care quality

As a specialist business consultancy in the care sector, Insequa provides a range of services to support Aged Care and Disability providers to manage compliance and improve care quality.

Our experienced assessors can work with you in the role of ‘critical friend’ to assess where you are currently and work through an improvement action plan with you to ensure you’re ready for an inspection and achieving the quality you aim to.

We take a very ‘hands on’ approach, happy to pitch in and offer practical assistance, rather than just tell you where change and improvement is needed.
Our services include:

  • Pre-Inspection Audits

    We can visit your company and carry out a detailed global or targeted audit to help you understand how prepared you are for your ACQSC or NDIS Inspection.

    We will act as your critical friend and provide you with a detailed report highlighting any areas where there’s room for improvement.

    Arrange an Audit
  • Post-Inspection Support

    Sometimes things don’t go as hoped when you get your inspection from ACQSC or the NDIS auditors. This can be a difficult and stressful time. Insequa can help. We can work through the inspection feedback with you and help putting things right. We can create improvement actions plans then role our sleeves up and help you to implement them. We can also support you in communicating with the auditors.

    Get Support
  • Quality Improvement

    Of course, maintaining regulatory compliance is important, but that’s only the beginning. We need to be talking about positive quality improvement, not just compliance. Insequa can help here too.

    Call us in and we’ll support you, we’ll challenge you and we’ll help you practically to implement the quality improvements consumers deserve.

    Improve Quality

Compliance inspection on the horizon?

We can help you prepare. Our team of compliance experts can help you carry out detailed audits and provide support to address any areas of concern ahead of ACQSC and NDIS Inspections.

4 tips to help your inspection go smoothly

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  • Get Informed

    Read up on the Standards and Outcomes or attend a workshop to ensure you know what the compliance inspector will be looking at. This will help you review the areas they may inspect and prepare for their questions.

  • Good Housekeeping

    Ensure records are up to date, policies, care plans and risk assessments are current, complete and have clear lines of responsibility. Make sure offices are clean and tidy, all staff wear name badges and noticeboards are current.

  • Communication

    Make staff aware the inspection is taking place. Ensure staff and stakeholders are informed of and clear about your policies and procedures. Share best practice across all your teams.

  • Gather Evidence

    Evidence is required to back up your service across the board. Gather evidence that your policies are effective, that consumers and staff are consulted and that lessons learned are shared and improvements made.

Get prepared for an upcoming Compliance Inspection

Ask the Experts